CUSTOMER CARE
Product information
Look closely at the details behind a product: the listing, the label, the format and the source.
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Know what you are comparing
Product names can be similar across sizes, shades and editions. Compare the full name, the stated size and the photographs before adding an item to your bag.
The OMB collection brings together Korean skincare and makeup brands. The original OMB site describes its products as coming directly from Korea; the product and fulfilment arrangements should be confirmed in the live shop.
Check the label on your item
Ingredient information is provided to help you compare products. Packaging, regional labelling and formulations can change. Use the current item label when checking an ingredient you avoid or following directions.
Use the source details
Each product page includes a Product source section linking to the original OMB listing. The source explains where the observed product information came from.
If a usable ingredient list or size was not available, the reference does not invent one. Ask for clarification or check current packaging before a real purchase.
Questions about packaging or a product
Keep the product, box and order details together. Contact OMB with clear photographs and the product name if you need help understanding a label, edition or packaging difference.
A visual difference alone does not establish whether an item is genuine or counterfeit; avoid drawing a conclusion from a single image.
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