CUSTOMER CARE
Frequently asked questions
Clear answers, useful guides and a little support for your beauty journey.
Good questions, clear answers
How do I find a product I already know?
Search the brand or product name. You can also open Brands A–Z, choose the brand and compare the products in that collection.
How can I narrow the collection?
Use category, brand and maximum-price filters to focus the list. A filter only uses information available in the collection; clearing filters brings the wider selection back.
Are ingredient lists the final source for an allergy check?
No. Compare the listed ingredients with the current packaging and any professional advice you rely on. Formulations and regional labels can change. Do not use a product if you are unsure about an ingredient you need to avoid.
Can a routine guide tell me which product will work for my skin?
Guides explain formats and possible routine roles. They do not diagnose a condition or guarantee a result. Choose gradually, read directions and introduce new products one at a time.
What does the heart button do?
It saves a product for another look. Open Saved products to revisit your list, remove an item or move a choice into your bag.
Can I change a quantity after adding a product?
Yes. Open your bag, adjust the quantity and review the updated subtotal. Remove an item if you no longer want it, or keep it in Saved products.
Why does a search show no products?
Try a shorter product or brand name, check the spelling or clear the active filters. You can always return to Shop all or browse a category.
What should I include when asking about a parcel?
Include the order number, destination and tracking reference if you have one. For damage or a wrong item, keep the packaging and clear photographs of the issue.
Should I send a product back straight away?
Contact OMB first so the applicable conditions and return instructions can be confirmed. Keep the product and packaging while the question is being reviewed.
What belongs in My account?
Your profile, saved delivery information and order references belong together there. Saved products and help links let you continue exploring without losing context.
How can I contact OMB?
The verified contact address is hello@ohmybeloved.com. For an order question, include the order reference and a short explanation. Never send payment-card details.
What does an ingredient match mean?
A named term appears as a complete ingredient entry in the observed OMB list. It does not establish concentration, suitability, safety or the result you will get. Check your current packaging.
Why might my packaging look different?
Packaging and formulas can change by market or production run. Compare your item’s label and contact support with the product and batch details if something is unclear.
Do I need every routine step?
No. The morning and evening lists are optional shopping organizers. Follow individual labels; the list does not diagnose skin, approve combinations or replace professional advice.
What helps with a product question?
Include the product name and product link. For an item you own, the batch code, packaging photos and order reference can help support investigate. Do not include payment-card details or sensitive health information.
